Vacancy for Account Delivery Manager
HP has invited applications for the post of “Account Delivery Manager” in Chennai, Tamil Nadu, India.
HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.
About HP
Location: Chennai, Tamil Nadu, India.
Industry: Services
Salary: Competitive
Responsibilities
- Manages customer Project delivery/Service Delivery Operations E2E
- Overall Customer Engagement from after sales perspective and maintain TCE at customer place
- Manage a high volume of inbound and outbound customer phone calls, emails, chats and escalations from small- and medium-sized businesses in a structured service center environment
- Promote and sell HP.com products, services and supplies to a wide range of customers
- Utilize PMP techniques to maximize the services opportunities of every customer by:
- Building rapport, discover and evaluate customers’ needs
- Positioning products and services that align with the customer’s needs
- Anticipating and addressing objections
- End to End ownership of after sales support.
- Manages business development.
Qualification | Experience | Skills
Vacancy for Account Delivery Manager
- Must have a Bachelor’s with ITIL certification
- 5-7 years Service Delivery Operations management experience
- Knowledge of PCs, printers, leases/subscriptions, account pipeline and account management is extremely helpful
- Availability to work extra hours when business needs arise (may include nights, weekends, holidays)
- Reliability and dependability with respect to attendance and schedule adherence
- Motivation and a self-driven work ethic
- An openness to new ideas and feedback
If you want to apply for the job click on the “Apply” button and submit your online application. For More details click here
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