Govt. amends Insurance Ombudsman Rules for better resolution of policyholders’

1 minute, 35 seconds Read

Ministry of Finance

Government amends Insurance Ombudsman Rules for better resolution of policyholders’ complaints regarding insurance service deficiencies

Posted On: 03 MAR 2021 9:33AM by PIB Delhi

The Government on 2nd March 2021 notified comprehensive amendments to the Insurance Ombudsman Rules, 2017, with a view to improve the working of the Insurance Ombudsman mechanism to facilitate resolution of complaints regarding deficiencies in insurance services in a timely, cost-effective and impartial manner.

The amended rules have enlarged the scope of complaints to Ombudsmen from only disputes earlier to deficiencies in service on the part of insurers, agents, brokers and other intermediaries. Further, insurance brokers have been brought within the ambit of the Ombudsman mechanism, by empowering the Ombudsmen to pass awards against insurance brokers as well.

Under the amended rules, the timeliness and cost-effectiveness of the mechanism has been substantially strengthened. Policyholders will now be enabled for making complaints electronically to the Ombudsman and a complaints management system will be created to enable policyholders to track the status of their complaints online. Further, the Ombudsman may use video-conferencing for hearings. To enable access to relief through the Ombudsman mechanism even when there is vacancy in the office of a particular Ombudsman, provision has been made for giving additional charge to another Ombudsman, pending the filling of the vacancy.

A number of amendments have been made for securing the independence and integrity of the Ombudsman selection process, while also building in safeguards to secure the independence and impartiality of the appointed persons while serving as Ombudsmen. Further, the selection committee will now include an individual with a track record of promoting consumer rights or advancing the cause of consumer protection in the insurance sector.

The Ombudsman mechanism was administered by the Executive Council of Insurers, which has been renamed as the Council for Insurance Ombudsmen.

Click here to view Official Gazette Notification.

Source: Posted On: 03 MAR 2021 9:33AM by PIB Delhi


Also read other articles:

Cash Deposit or Cash Withdrawal Limit in Saving or Current Account
Nowadays many people getting notices from the Income Tax Department regarding cash deposit or cash withdrawal limit in saving or current accounts. So today we will discuss the above issue. …
List of Banks for Income Tax Payments on e-filing Portal & NSDL
List of Banks for Income Tax Payments: The e-filing portal has issued the updated list of banks for Income Tax Payments on the e-filing portal and NSDL. As per the …

author

EduTaxTuber Team

We are here to help for every updates related to everything...👍📙👍📗

Similar Posts

Leave a Reply

England vs Senegal: FIFA World Cup 2022 No Curfew in Mumbai: Section 144 Imposed to ensure Peace Elon Musk suspends Kanye West Twitter Account for inciting violence Pak Vs England: England vs Pakistan FIFA World Cup 2022: CBDT Notifies Income Tax Exemption
Ads Blocker Image Powered by Code Help Pro

Ads Blocker Detected!!!

We have detected that you are using extensions to block ads. Please support us by disabling these ads blocker.

Powered By
Best Wordpress Adblock Detecting Plugin | CHP Adblock